Union VW - Service

Reviews about Union VW - Service

• Lawrence Joyner

  Jul, 22 2018
  ★ ☆ ☆ ☆ ☆
  If I could give them ZERO STARS I would. Absolutely the worst. Lets forget about the free refreshments and lets think about the value of customer service. They are rude, the staff is non educated in the work they a preforming. I took my brand new car there because a clamp on my turbo broke my car was making a very loud noise . And yet they told me nothing was wrong. I took my car to my father who works on cars as well. With in 30 seconds of looking under the hood he was able to tell me what the issue was. I took it back to the VW Service center and had to fight to explain to them what's wrong. After having a manger come look under the hood so I can show him where a clamp was missing was than they became apologetic. Another time UNDER THEIR SO CALL NEW AND IMPROVED MANGENTMENT. I need a new tire for my car they told me they didn't have it in stock they had to order it. Okay fine no big deal. But the order took 4 weeks before I heard anything from them. I had to call and say where's my tire. Turns out my tire came and they sold it to someone else. And the person who ordered my tire quit the job. So it's like my tire order never even existed. These are only 2 of the many bad expierces I've had here. I will never ever bring my car here again. Nor will I ever recommend them even to my worst enemy.
• Sierra Harvey

  Jul, 11 2018
  ★ ★ ★ ★ ☆
  Took what felt like forever waiting for the part. But all service agents were very courteous, attentive and detailed with their explanations. I'd take my non VW cars there if I could.

Photos and maps

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